Recently I purchased the XBOX 360 S and needed to reset my old XBOX 360 back to factory so I could sell it. ; I couldn’t find a decent video showing how easy it really is and so here is a video to show all of you how to do it.
Aaron – you saved my sanity – thanks. Could not restore my son’s Gamertag, Xbox advice was to pay £100 to send back to Microsoft for a fix or buy a new one for £150. Thankfully my brother was a bit more savvy and did not agree with the experts, he found your video, we reset back to factory settings and successfully recovered the Gamertag. Thanks Again.
Zac
on July 21, 2011 at 6:02 am
I bought an xbox from a friend and it has parental settings but not for xbox live. ive tryed all the factory restore codes but none of them work. is there any other way to get it back to factory settings?
Ashley
on August 4, 2011 at 12:11 pm
Good gravy! Thank you oh so very much for that. I was beating my head on my computer screen with all these different “ways” of resetting not working. The one was like some craaaaaaaaazy code that you had to put in very fast! Ugh! Thanks again!
zach
on November 12, 2011 at 3:53 am
Your a life saver i been try to find something that could help me and then i found this thanks alot
alen
on November 20, 2011 at 8:25 am
I was surfing around for a free video game download and found a site giving away the Xbox 360 for Free. Some sort of Consumer Rewards deal. Not sure how it works exactly or who is paying for the games, maybe the manufacturer, or advertisers. IT took about 3 weeks to come in, I had actually forgotten that I submitted my email and address with them. But it works, Now The site is even more updated with XBOX Consoles, A Red Nintendo Wii, and more. The site is http://thefamilyexchange.com/free Im going back to get more free stuff.
andrea
on November 25, 2011 at 2:53 pm
will this delete my gamertag info too?
Dean
on December 10, 2011 at 2:04 am
How do I reset my passcode for parental rating for my xbox 360? I chatted with x box. They gave me these instructions.
Once in the system settings. Press Lt, Rt, x, y, Lb, Rb, x, x u, d
I m supposed to see reset system after all that. Does not happen.
Any advice?
Thank you
Dean
james
on December 12, 2011 at 4:33 am
DEAN, i used your code and simply pressed ‘right’ at the end and it worked, ive been trying all the codes and that one finally worked….so try pressing right at the end haha.
hope it works
Scott
on December 13, 2011 at 12:39 pm
Hi if i reset my xbox 360s will it fix my wireless internet, every time i try to connect to my internet it comes up saying that i need a wireless adapter. being the nex xbox i dont understand what has happened for this to be possible.
Thanks,
Scott
joe
on December 22, 2011 at 2:11 pm
i hav tried so many codes and at the end it just takes me back to the console settings menu what do i do ?
Aaron
on December 24, 2011 at 3:59 pm
You are a genius. Thank you so much!
charity
on December 25, 2011 at 1:45 pm
i have a xbox 360 and i got it used and when we went to watch a movie it said it has a password are they a way around it??
kea
on December 30, 2011 at 11:38 pm
my xbox keeps saying “A required storage device has been removed.” then restarts the console, i dont get the chance to enter my serial #. what should i do?
luke
on January 12, 2012 at 1:14 pm
hi i have a x box360 and i am having problem with coneting my internet device, i need to delete the IP adress so i can put a new one in what should i do
admin
on January 13, 2012 at 4:48 pm
unplug the cable and plug it back in. Or remove your wifi network from the settings and re-add it.
jon
on February 10, 2012 at 10:43 pm
kea did u figure out how to fix it
nick
on February 26, 2012 at 10:25 am
Will this solve a freeing problem? Ive tried everything else.
Rachel
on February 26, 2012 at 10:59 am
does this get rid of everything and would it help me connect to xbox live as my xbox keeps saying that i am connected to the internet but not xbox live… any ides people? <3 <3
CEE
on February 28, 2012 at 1:46 pm
HOW CAN I DELETE MY GAMERTAG WITHOUT HAVING TO BUY THE POINTS FOR IT? IF I RESET IT WILL IT DELETE IT??
admin
on March 2, 2012 at 9:50 pm
You only get charged for changing your gamer tag. You keep it until you change it.
cJager
on March 9, 2012 at 11:05 pm
HI,
I bought a used 360. The person I bought it from did not remove themselves as the administrator. Is there a way I can do that? Will this restoring to factory default achieve that? Thanks in advance for your help!
suheil
on April 12, 2012 at 5:39 pm
i do everything the you say for reset my xbox 360 but nothing happend im stock in xbox live and i dont have the xbox connect to the internet i try to play with the kinect but i cant,what i can do.
angelique
on April 26, 2012 at 8:02 pm
settings, system settings, console settings, system info.
lt rt x y lb rb dddddddddd
lt rt x y lb rb xxxxxxxxxx
lt rt x y lb rb yyyyyyyyyy
riu
on May 11, 2012 at 9:15 pm
angeluique, thanks the one with xxxxxxx worked for me!
dustin
on May 24, 2012 at 10:23 pm
i cant update my 360 because my disk drive got stuck and my brother took it apart to look at it and the system thinks its been tampered with. when i put a game in it just says play dvd. will this fix that?
Chloe
on June 1, 2012 at 11:50 am
basically could play my xboxas normal until my brother went on it and he has now messed with something, so when i try to log on my xbo it asks for password and email which i dont know, and this is the only account ive got my gold membership on?? pleas help?!
Brian
on June 5, 2012 at 1:16 pm
I’ve forgotten my password and the answer to my security question, so what I’m trying to achieve is to literally reboot my system to the point where it has absolutely no designated settings. Is there a more extensive procedure I can follow to achieve? All I want is to restart anew; new profile, new settings, everything.
aj
on June 5, 2012 at 1:23 pm
my xbox is softmodded…will my xbox be unmodded by doing this
terry
on June 5, 2012 at 4:44 pm
am trying to reset my code to my xbox 360 i got it use so i never had the code it stop me from getting on the enternet playin my downloads i no its a way
Beth
on June 6, 2012 at 4:18 pm
Thank you looked all over the internet for instructions to do this. You video took just minutes. Easy to follow.
Ezra
on June 21, 2012 at 11:16 pm
How do I get all my quick play games back I didn’t mean to delete them
well when it comes to downloading profile when it comes to the middle of download it stops and says sorry xbox live profiles cant be downloaded right now try again later then this number shows up (80150101) no prenthasis but ya what is wrong with it it also wont connect to live eather i cant find a solution i have tried all the suggestions i honestly dont know what to do
rstarr
on July 7, 2012 at 10:43 am
i do not kno my xbox pass code. or the answer to my question to reset =( help me please
Tony
on July 25, 2012 at 9:36 pm
Yesss THanks angelique
Erik
on July 26, 2012 at 11:32 am
So i forgot the password that you make using the triggers and i dont know what to do i need Help i forgot my answer to the question if i want to rste the password
Aaron what if my xbo doesnt have a memory..? Its been working since I bought it back in Dec of 2011 I would only use it to watch movies on it then my bf got ahold of it just the other day an started playing gmaes on it.
Diego
on August 10, 2012 at 11:38 am
Hello, i’ve updated a new version of xbox software, if do this it will be in factory deault mode?
Kurt
on August 19, 2012 at 7:10 am
Ummm.this will make me sound stupid but do you kno where the serial number is! Lol thx heaps been tryin to get games and update it. Thanks again
Steve
on August 25, 2012 at 9:12 am
Hi My PC can see the XBOX but not the other way round, i was on TALKTAKLK and it worked then, just moved house and had Virgin super hub now it doesn’t work. No settings were changed just tried to carry on as before, any ideas ??
picasso pawn
on September 12, 2012 at 11:26 am
I recently had to perform this on a older white console, had to call in and the code they gave me was LT,RT,X,Y,LB,RB,Y,R-DPAD,A,L-DPAD,
Will this erase all of my information and achievements on my profile?
stephen hands
on September 27, 2012 at 7:59 pm
hey guys its no asking for me to enter a serial number in its just reseting my console a want to remove my gamer tag as well can anyone help
thanks
kind regards
joel
on September 28, 2012 at 11:02 pm
I used to play halo 3, I played ninja gaiden 3 and wen I tried to play my halo again it says unrecognisable disc and says error… Help please, I reset my console but its the same
joel
on September 28, 2012 at 11:24 pm
Both disc and xbox 360 are new
joel
on September 28, 2012 at 11:25 pm
Both system and disc are new…
joel
on September 28, 2012 at 11:27 pm
Also I got a wireless controller that lights up but doesn’t connect
joel
on September 28, 2012 at 11:37 pm
I don’t have access to xbox live, will try n sync the controller… Wen I put on the ninja gaiden it said an update was required and updated something from the ninja gaiden disc itself…
Ian
on October 6, 2012 at 8:42 am
THANKS!!!!!
christina
on October 7, 2012 at 11:12 pm
Hey im trying to reset my son xbox and we did everything you said but when we get to the four code we get stuck. please help.
obadele
on October 14, 2012 at 10:22 pm
how do you get your memery back even tho memery is still there but it would not pop up the saved stuff.
steven grace
on October 17, 2012 at 7:40 pm
my xbox free live account wont let me sign in even though i have the password and i want a gold an i cant figure out what to do please help me i really wanna kick ass online
davie
on October 22, 2012 at 4:27 pm
son updated a game but game not working so as it was updating it stopped and wont let me use xbox any help wud be great
i tried to update my xbox from a disc and now i cant do anything because it cant apply the update. so is there a way to reset my xbox without going into the menu from the update screen
Hey I’ve got a newier style 360 4gb .. Just thee other night it stopped connecting to my Internet/Xbox live ..
“It’s kinda showed signs once before a few months back”…. But I just logged out an back in and it was fine…
My Internet is 100% same as when it worked flawlessly. When I go run Internet setup it begins to try to read connection but stops an says cannot connect to Xbox live.. I just bought two days before Xbox gold 1 yr card subscription. That worked up nn till Internet connection problem arose.. I’ve done the manual way also to setup connection ,but end up where I was before……… It has had all its updates just when I got gold card..
That isn’t the issue either!!!!! Technically I’m stuck wanting to stomp it a new arrrssss, but know that doesn’t resolve ah thing…I’m to the point of wanting to buy the older style USB wireless adapter an see if it can bypass the internal wifi adapter. But i think it might end up in conflict of interest between both adapter tryin to work at once….
If anybody has something that I might have over looked or done please fill me in…
Anyways input that is serious …… Is wanted .
I guess if worse comes to worse take it in to a shop an see if it can be fixed…
I’d prefer not spending if it can be saved from someone’s intelligence…
Thanks nn looking forward to get this behind me..
ash
Kate
on June 13, 2013 at 4:08 pm
Will this delete all my stuff? PLEASE HELP! I bought the Xbox off a website and it was used and it has a parental password on and I don’t want to delete it all but I want to take the parental password off.
mohamed
on June 29, 2013 at 4:39 pm
i wanna remove the parental control plz help
latoya
on August 3, 2013 at 8:36 am
Bought Xbox new but this past week it won’t play any games because of the parental code.i didn’t put one on here so I don’t know the code.HELP PLEASE
Shane
on August 12, 2013 at 4:34 am
Note: This is not a reset. This is just a format. If you have the pass code issue you need to call Xbox Support.
Jeremy
on December 26, 2013 at 8:25 pm
I bought an xbox 360 from a friend and it has parental settings and i dont have the pass coad
Ruth
on January 9, 2014 at 7:01 pm
Very helpful mate. Thank you. Took us hours to work this out then we found your page!!
megan
on February 13, 2014 at 5:19 pm
My son put a Pass code on his xbox 360 can can’t play games now how can I fix that
Monica
on July 4, 2014 at 6:19 pm
If ur xbox 360 dashboard is a 2.0.15574.0 i just now learned of a code that worked for the xbox we got off a friend it worked for me just a few min’s ago it was LT,RT,X,Y,LB,RB,Y,A,RT,(ANY D PAD DIRECTION) I USED DOWN,DOWN,DOWN,DOWN. and it worked for me its to return ur xbox back to factory mode it will erase everything just to let u no now
andrew
on September 12, 2014 at 10:58 pm
I cant get to home screen…when my Xbox turns on it goes to a white screen saying insert the disc to update…I dont remember what game I was trying to update when I kost internet connection…help me please
Hi Aaron, I was following your instructions, transferred our info to a USB, and then (apparently mistakenly) removed the USB before doing the reformatting. At the point where I was to answer “yes” to reformatting (and then would be prompted to enter the serial number) it began giving me and error message that says “a required storage device has been removed. your console will now restart” It can’t get past this no matter that I have replaced the USB. I’ve tried clearing the cache 3 times as some sites suggest, still get the same error message. Do you have any idea how I can get past this? Any help is greatly appreciated.
ammar
on January 8, 2015 at 5:18 pm
hi all … i tried all the codes of reset family pass and all of then do not work … every time i try to do any one of then the screen comes back to the console setting .. what can i do ???
Sara
on January 21, 2015 at 9:13 am
Deans code works, although i had to be under system info, not just system settings!
we have an x box 360 with dashboard 2.0.17349.0 we cannot unlock it because it has password we do not know we bought at a pawn shop. Trying to set up netflix Does anyone know the code
Mike J
on October 13, 2015 at 1:23 am
I bought an Xbox 360 and it has a parental code on it tried this but it said a required storage device has been removed. Your console will now restart I need help thank you
What’s up,I read your blog named “How To Reset Your XBOX 360 To Factory Default | Zollotech” like every week.Your humoristic style is awesome, keep up the good work! And you can look our website about love spells.
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Susie
on February 3, 2018 at 3:33 pm
Hi we are going round in circles. Need to rest the parental controls but no code we have tried has worked. Microsoft support couldn’t give us anything except basic code. Please can someone help. We got the xbox second hand in 2016. So frustrating.
How To Reset Your XBOX 360 To Factory Default, so my XBOX360 console does not give me the option to verify my serial number in order to restore console to factory settings, kindly assist on that regard.
Aaron – you saved my sanity – thanks. Could not restore my son’s Gamertag, Xbox advice was to pay £100 to send back to Microsoft for a fix or buy a new one for £150. Thankfully my brother was a bit more savvy and did not agree with the experts, he found your video, we reset back to factory settings and successfully recovered the Gamertag. Thanks Again.
I bought an xbox from a friend and it has parental settings but not for xbox live. ive tryed all the factory restore codes but none of them work. is there any other way to get it back to factory settings?
Good gravy! Thank you oh so very much for that. I was beating my head on my computer screen with all these different “ways” of resetting not working. The one was like some craaaaaaaaazy code that you had to put in very fast! Ugh! Thanks again!
Your a life saver i been try to find something that could help me and then i found this thanks alot
I was surfing around for a free video game download and found a site giving away the Xbox 360 for Free. Some sort of Consumer Rewards deal. Not sure how it works exactly or who is paying for the games, maybe the manufacturer, or advertisers. IT took about 3 weeks to come in, I had actually forgotten that I submitted my email and address with them. But it works, Now The site is even more updated with XBOX Consoles, A Red Nintendo Wii, and more. The site is http://thefamilyexchange.com/free Im going back to get more free stuff.
will this delete my gamertag info too?
How do I reset my passcode for parental rating for my xbox 360? I chatted with x box. They gave me these instructions.
Once in the system settings. Press Lt, Rt, x, y, Lb, Rb, x, x u, d
I m supposed to see reset system after all that. Does not happen.
Any advice?
Thank you
Dean
DEAN, i used your code and simply pressed ‘right’ at the end and it worked, ive been trying all the codes and that one finally worked….so try pressing right at the end haha.
hope it works
Hi if i reset my xbox 360s will it fix my wireless internet, every time i try to connect to my internet it comes up saying that i need a wireless adapter. being the nex xbox i dont understand what has happened for this to be possible.
Thanks,
Scott
i hav tried so many codes and at the end it just takes me back to the console settings menu what do i do ?
You are a genius. Thank you so much!
i have a xbox 360 and i got it used and when we went to watch a movie it said it has a password are they a way around it??
my xbox keeps saying “A required storage device has been removed.” then restarts the console, i dont get the chance to enter my serial #. what should i do?
hi i have a x box360 and i am having problem with coneting my internet device, i need to delete the IP adress so i can put a new one in what should i do
unplug the cable and plug it back in. Or remove your wifi network from the settings and re-add it.
kea did u figure out how to fix it
Will this solve a freeing problem? Ive tried everything else.
does this get rid of everything and would it help me connect to xbox live as my xbox keeps saying that i am connected to the internet but not xbox live… any ides people? <3 <3
HOW CAN I DELETE MY GAMERTAG WITHOUT HAVING TO BUY THE POINTS FOR IT? IF I RESET IT WILL IT DELETE IT??
You only get charged for changing your gamer tag. You keep it until you change it.
HI,
I bought a used 360. The person I bought it from did not remove themselves as the administrator. Is there a way I can do that? Will this restoring to factory default achieve that? Thanks in advance for your help!
i do everything the you say for reset my xbox 360 but nothing happend im stock in xbox live and i dont have the xbox connect to the internet i try to play with the kinect but i cant,what i can do.
settings, system settings, console settings, system info.
lt rt x y lb rb dddddddddd
lt rt x y lb rb xxxxxxxxxx
lt rt x y lb rb yyyyyyyyyy
angeluique, thanks the one with xxxxxxx worked for me!
i cant update my 360 because my disk drive got stuck and my brother took it apart to look at it and the system thinks its been tampered with. when i put a game in it just says play dvd. will this fix that?
basically could play my xboxas normal until my brother went on it and he has now messed with something, so when i try to log on my xbo it asks for password and email which i dont know, and this is the only account ive got my gold membership on?? pleas help?!
I’ve forgotten my password and the answer to my security question, so what I’m trying to achieve is to literally reboot my system to the point where it has absolutely no designated settings. Is there a more extensive procedure I can follow to achieve? All I want is to restart anew; new profile, new settings, everything.
my xbox is softmodded…will my xbox be unmodded by doing this
am trying to reset my code to my xbox 360 i got it use so i never had the code it stop me from getting on the enternet playin my downloads i no its a way
Thank you looked all over the internet for instructions to do this. You video took just minutes. Easy to follow.
How do I get all my quick play games back I didn’t mean to delete them
well when it comes to downloading profile when it comes to the middle of download it stops and says sorry xbox live profiles cant be downloaded right now try again later then this number shows up (80150101) no prenthasis but ya what is wrong with it it also wont connect to live eather i cant find a solution i have tried all the suggestions i honestly dont know what to do
i do not kno my xbox pass code. or the answer to my question to reset =( help me please
Yesss THanks angelique
So i forgot the password that you make using the triggers and i dont know what to do i need Help i forgot my answer to the question if i want to rste the password
Aaron what if my xbo doesnt have a memory..? Its been working since I bought it back in Dec of 2011 I would only use it to watch movies on it then my bf got ahold of it just the other day an started playing gmaes on it.
Hello, i’ve updated a new version of xbox software, if do this it will be in factory deault mode?
Ummm.this will make me sound stupid but do you kno where the serial number is! Lol thx heaps been tryin to get games and update it. Thanks again
Hi My PC can see the XBOX but not the other way round, i was on TALKTAKLK and it worked then, just moved house and had Virgin super hub now it doesn’t work. No settings were changed just tried to carry on as before, any ideas ??
I recently had to perform this on a older white console, had to call in and the code they gave me was LT,RT,X,Y,LB,RB,Y,R-DPAD,A,L-DPAD,
GOOD LUCK!
Will this erase all of my information and achievements on my profile?
hey guys its no asking for me to enter a serial number in its just reseting my console a want to remove my gamer tag as well can anyone help
thanks
kind regards
I used to play halo 3, I played ninja gaiden 3 and wen I tried to play my halo again it says unrecognisable disc and says error… Help please, I reset my console but its the same
Both disc and xbox 360 are new
Both system and disc are new…
Also I got a wireless controller that lights up but doesn’t connect
I don’t have access to xbox live, will try n sync the controller… Wen I put on the ninja gaiden it said an update was required and updated something from the ninja gaiden disc itself…
THANKS!!!!!
Hey im trying to reset my son xbox and we did everything you said but when we get to the four code we get stuck. please help.
how do you get your memery back even tho memery is still there but it would not pop up the saved stuff.
my xbox free live account wont let me sign in even though i have the password and i want a gold an i cant figure out what to do please help me i really wanna kick ass online
son updated a game but game not working so as it was updating it stopped and wont let me use xbox any help wud be great
Awesome video!
Hope you don’t mind me sharing it on my site!
i tried to update my xbox from a disc and now i cant do anything because it cant apply the update. so is there a way to reset my xbox without going into the menu from the update screen
Hey I’ve got a newier style 360 4gb .. Just thee other night it stopped connecting to my Internet/Xbox live ..
“It’s kinda showed signs once before a few months back”…. But I just logged out an back in and it was fine…
My Internet is 100% same as when it worked flawlessly. When I go run Internet setup it begins to try to read connection but stops an says cannot connect to Xbox live.. I just bought two days before Xbox gold 1 yr card subscription. That worked up nn till Internet connection problem arose.. I’ve done the manual way also to setup connection ,but end up where I was before……… It has had all its updates just when I got gold card..
That isn’t the issue either!!!!! Technically I’m stuck wanting to stomp it a new arrrssss, but know that doesn’t resolve ah thing…I’m to the point of wanting to buy the older style USB wireless adapter an see if it can bypass the internal wifi adapter. But i think it might end up in conflict of interest between both adapter tryin to work at once….
If anybody has something that I might have over looked or done please fill me in…
Anyways input that is serious …… Is wanted .
I guess if worse comes to worse take it in to a shop an see if it can be fixed…
I’d prefer not spending if it can be saved from someone’s intelligence…
Thanks nn looking forward to get this behind me..
ash
Will this delete all my stuff? PLEASE HELP! I bought the Xbox off a website and it was used and it has a parental password on and I don’t want to delete it all but I want to take the parental password off.
i wanna remove the parental control plz help
Bought Xbox new but this past week it won’t play any games because of the parental code.i didn’t put one on here so I don’t know the code.HELP PLEASE
Note: This is not a reset. This is just a format. If you have the pass code issue you need to call Xbox Support.
I bought an xbox 360 from a friend and it has parental settings and i dont have the pass coad
Very helpful mate. Thank you. Took us hours to work this out then we found your page!!
My son put a Pass code on his xbox 360 can can’t play games now how can I fix that
If ur xbox 360 dashboard is a 2.0.15574.0 i just now learned of a code that worked for the xbox we got off a friend it worked for me just a few min’s ago it was LT,RT,X,Y,LB,RB,Y,A,RT,(ANY D PAD DIRECTION) I USED DOWN,DOWN,DOWN,DOWN. and it worked for me its to return ur xbox back to factory mode it will erase everything just to let u no now
I cant get to home screen…when my Xbox turns on it goes to a white screen saying insert the disc to update…I dont remember what game I was trying to update when I kost internet connection…help me please
I for got my password word for the family settings on my Xbox 360. For the black ones. I would like to no if I could reset it back. Like ….new…
When I go to select a storage device it says “no storage devices found” so what do I do to get it to the factory default?
After I went to system settings, I clicked storage then hard drive , I pressed “y” and it said “no storage devices found” what do I do??
Hi Aaron, I was following your instructions, transferred our info to a USB, and then (apparently mistakenly) removed the USB before doing the reformatting. At the point where I was to answer “yes” to reformatting (and then would be prompted to enter the serial number) it began giving me and error message that says “a required storage device has been removed. your console will now restart” It can’t get past this no matter that I have replaced the USB. I’ve tried clearing the cache 3 times as some sites suggest, still get the same error message. Do you have any idea how I can get past this? Any help is greatly appreciated.
hi all … i tried all the codes of reset family pass and all of then do not work … every time i try to do any one of then the screen comes back to the console setting .. what can i do ???
Deans code works, although i had to be under system info, not just system settings!
本当に素晴らしいもの!本当に参考にされている理想的な重要な情報。私はあなたとあなたの愛する人は非常に良い一日を願っています!
we have an x box 360 with dashboard 2.0.17349.0 we cannot unlock it because it has password we do not know we bought at a pawn shop. Trying to set up netflix Does anyone know the code
I bought an Xbox 360 and it has a parental code on it tried this but it said a required storage device has been removed. Your console will now restart I need help thank you
What’s up,I read your blog named “How To Reset Your XBOX 360 To Factory Default | Zollotech” like every week.Your humoristic style is awesome, keep up the good work! And you can look our website about love spells.
I see you don’t monetize your website, don’t waste your traffic, you can earn extra cash every month because you’ve got hi quality
content. If you want to know how to make extra $$$, search for:
Boorfe’s tips best adsense alternative
Hi we are going round in circles. Need to rest the parental controls but no code we have tried has worked. Microsoft support couldn’t give us anything except basic code. Please can someone help. We got the xbox second hand in 2016. So frustrating.
How To Reset Your XBOX 360 To Factory Default, so my XBOX360 console does not give me the option to verify my serial number in order to restore console to factory settings, kindly assist on that regard.